Frequently Asked Questions
Everything you need to know about brewing the perfect cup at home.
How long does shipping take for espresso machines?
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days depending on your location and the shipping method selected at checkout.
What is your return policy for open-box items?
We offer a 30-day return policy on most products. Please note that machines must be returned in their original packaging with all included accessories to qualify for a full refund.
Do you offer technical support for machine setup?
Yes, we provide lifetime technical support for every machine purchased. You can access our library of setup videos or schedule a one-on-one call with our coffee experts.
Can I pay for my purchase in installments?
We offer flexible financing options through Affirm and Klarna, allowing you to pay for your home espresso setup over 3, 6, or 12 months.
Are your machines covered by a warranty?
All new espresso machines and grinders come with a minimum one-year manufacturer warranty. We also offer extended warranty plans for additional peace of mind.
How do I know which coffee beans are best for my machine?
We recommend using fresh, non-oily medium roast beans for super-automatic machines. For semi-automatics, feel free to experiment with a wider range of specialty roasts available in our shop.