Returns & Exchanges

At Whole Latte Love, we want you to be completely satisfied with your home espresso experience. If your equipment isn't the perfect blend for your kitchen, our 30-day return policy ensures a smooth and transparent exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the Order History section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Equipment

  Ensure all machines are thoroughly drained of water and cleaned, then pack the item securely in its original double-boxed packaging including all manuals and accessories.

• 3.
  Label and Ship

  Affix the provided shipping label to the exterior of the box and drop it off at any authorized carrier location, ensuring the RMA number is clearly visible.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned unit to verify its condition, we will process your refund or store credit within 5-7 business days.